Junior Application Support Analyst

Total-TECH Co.

” The Job Description”

  1.  Bachelor Degree in Management information system (MIS), Computer Science (CS) or equivalent specialists.
  2. ITIL is Optional .
  3. He will learn in progress how to :
  • Ability to learn how to analyze the Helpdesk incidents and write root cause.
  • Ability to learn how to Support Functions, ensuring all Tickets are logged and prioritized in line with SLAs.
  • Ability to learn how to communicate the business to guide them through solution.
  • Ability to learn how to a solution actively and pro-actively.
  • Ability to learn how to be a proactive analyst.
  • Ability to learn how to document the business processes.
  • Ability to learn how to link the incidents with related solutions.
  • Ability to learn how to monitor the new changes and update the documentation and solutions based on system changes.
  • Ability to learn how to raise a RFC requests to developments and guide them to solve a repeated and bug incident.
  • Ability to learn how to do a work around solutions such as build a small programs or coding to solve a critical incident.
  • Some knowledge and experience in working with Support tools, such as Ticketing system .
  • Able to learn SQLPLSQL Program, debug and test written code.
  • Good knowledge and debug skills in Web-Development tools such as .NET Framework, Angular, C#, HTML, CSS.
  • Ability to do an investigationdebug the code to find a bugs.
  • Ability to apply the solution in DR or Pre-Prod environment.
  • Ability to go through applications to write proper knowledge base document.
    4. Have a good knowledge on IP LAN network troubleshooting.5. Have a good knowledge on Windows 10 and 11 troubleshooting.

    6. Have a good knowledge on printers, peripherals, IP telephone systems troubleshooting.

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