Sr. Application Support Analyst

” The Job Description”

1.  Bachelor Degree in Management information system (MIS), Computer Science (CS) or equivalent specialists.
2. ITIL is preferred: Good Experience in Incident management, Problem Management, and Configuration Management, Change Management .
3. Ability to analyze the Helpdesk incidents and write root cause.
4. Ability to lead the Support Functions, ensuring all Tickets are logged and prioritized in line with SLAs.
5. Ability to communicate the business to guide them through solution.
6. Ability to write a solution actively and pro-actively.
7. Ability to be a proactive analyst.
8. Ability to document the business processes.
9. Ability to link the incidents with related solutions.
10. Ability to monitor the new changes and update the documentation and solutions based on system changes.
11. Ability to raise a RFC requests to developments and guide them to solve a repeated and bug incident.
12. Ability to do a work around solutions such as build a small programs or coding to solve a critical incident.
13. Experience in working with Support tools, such as Ticketing system, TFS and Microsoft tools.
14. Good Knowledge in Mobile Application development is an additional point.
15. Good knowledge in monitoring Network Traffic, Database performance are additional points.
16. Experienced in working in Insurance Applications or ERP Systems.
17. Write advanced SQLPLSQL Program, debug and test written code.
18. Good knowledge and debug skills in Web-Development tools such as .NET Framework, Angular, C#, HTML, CSS.
19. Ability to do an investigationdebug the code to find a bugs.
20. Ability to apply the solution in DR or Pre-Prod environment.
21. Ability to go through applications to write proper knowledge base document.
22. Ability to guide the developer to get best user experience in order to avoid the user mistake and make system processes run smoothly.
23. Good communicator and can play a positive managerial role between Development and business as well as ability to guide and train juniors.

Tagged as: angular, C#, CSS, database., ERP, html, itil, network traffic, plsql .net framework, RFC, SQL