Total-TECH Co.
” The Job Description”
- Bachelor Degree in Management information system (MIS), Computer Science (CS) or equivalent specialists.
- ITIL is preferred: Good Experience in Incident management, Problem Management, and Configuration Management, Change Management .
- Ability to analyze the Helpdesk incidents and write root cause.
- Ability to lead the Support Functions, ensuring all Tickets are logged and prioritized in line with SLAs.
- Ability to communicate the business to guide them through solution.
- Ability to write a solution actively and pro-actively.
- Ability to be a proactive analyst.
- Ability to document the business processes.
- Ability to link the incidents with related solutions.
- Ability to monitor the new changes and update the documentation and solutions based on system changes.
- Ability to raise a RFC requests to developments and guide them to solve a repeated and bug incident.
- Ability to do a work around solutions such as build a small programs or coding to solve a critical incident.
- Experience in working with Support tools, such as Ticketing system, TFS and Microsoft tools.
- Good Knowledge in Mobile Application development is an additional point.
- Good knowledge in monitoring Network Traffic, Database performance are additional points.
- Experienced in working in Insurance Applications or ERP Systems.
- Write advanced SQLPLSQL Program, debug and test written code.
- Good knowledge and debug skills in Web-Development tools such as .NET Framework, Angular, C#, HTML, CSS.
- Ability to do an investigationdebug the code to find a bugs.
- Ability to apply the solution in DR or Pre-Prod environment.
- Ability to go through applications to write proper knowledge base document.
- Ability to guide the developer to get best user experience in order to avoid the user mistake and make system processes run smoothly.
- Good communicator and can play a positive managerial role between Development and business as well as ability to guide and train juniors.