Total-TECH Co.
” The Job Description”
- Adding exceptions for any application in Symantec agent as needed.
- Troubleshooting with IsDB/IMDT for any issues relating to switches, such as network disconnect and port failure.
- Request from the IsDB/IMDT for assigning ports to specific VLANs, such as ports assigned to Digital Signage and ports in specific the meeting rooms.
- Request VLAN creation for any new IT hardware, such as Digital Signage client PCs.
- Coordinate with IDB technicians for troubleshooting and repair of network points, stretching new cables, open and close network ports, etc.
- Assemble special network cables, connecting the cable of specific length to the RJ45 jack.
- Coordinate with IsDB/IMDT the procurement, installation, and configuration of new switches.
- Create, suspend, and reactivate user accounts, including Guest accounts.
- Monitor all network devices and troubleshoot any reported issues.
- Escalate to Meraki support team for any reported issues via online chat, e- mail or phone, and schedule with them downtime.
- Update firmware for Meraki devices, switch, firewall, access points, etc.
- Reboot network devices and ensure all services properly running after reboot.
- Ports Management on the switch, such as open/close port.
- Backup Router configuration.
- Configure PBX module for adding/modifying phone extensions.
- Setup ‘Allow’ and ‘Deny’ rules on Firewall.
- Configure port forwarding on any device through MAC address or IP.
- Simple ‘Access Point’ administration, such SSID renaming and modifying security settings.
- Management of Fortinet on client machines.
- Manual upgrade of Fortinet Client, if requested by IsDB/IMDT security team.
- Modify the settings of Fortinet client, if requested by IsDB/IMDT security team.
- Troubleshoot Fortinet client connectivity issues, and coordinate with IsDB/IMDT security team for any required support and fixes.
- Install required software and applications for individual staff VDI client
- Monitor VDI RAM, CPU & storage utilization, and request any VDI setup modification.
- Manage VDI client access, resources and running services through VDI admin web portal.
- Install and maintain resources in cloud.
- Monitor and maintain network in cloud environment.
- Coordinate with vendors to implement solutions.
- Manage systems, storage, disks, and network.
- Monitor logs and resource utilization for cost control.
- Assist in capacity planning for various ongoing and future projects.
- Provides expertise in the design, development, testing, implementation, and integration of Identity and Access Management (1AM) systems and solutions, both on-prem and cloud based.
- Provide support of on-premises and cloud-based equipment and configuration including but not limited to Domain Controllers, ADFS, SAML, OAuth, Azure Active Directory, and 0365.
- Work with the team on integration efforts between Azure/Active Directory and keys systems.