Sr. App Support and Operation Engineer

Total-TECH Co.

     ” The Job Description”

1-Provide expert level support and troubleshooting for software applications, resolving technical issues promptly and efficiently.

2-Collaborate with cross-functional teams to ensure seamless integration and smooth functioning of web applications.

3-Proactively monitor application performance, identify bottlenecks, and implement optimization measures for enhanced user experience.

4-Assist in the design, development, testing and deployment of new software features and enhancements.

5-Maintain documentation for support processes, technical issues, and solutions.

6-Conduct regular performance analysis and capacity planning to ensure applications can handle current and future user demands effectively.

7-Collaborate with development teams to identify and resolve software defects, escalating issues when necessary.

8-Provide technical Guidance and mentorship to Junior support engineers, fostering their professional growth and development.

9-Work Closely with vendors and external partners to troubleshoot and resolve integration issues with third-part applications and services.

10-Participate in on-call support rotations to address critical issues outside of regular business hours.

11-Stay up to date with the latest industry trends, best practices and emerging technologies related to software support and web applications.

12-Contribute to the continuous improvement of support processes, tools and Knowledge base to enhance the overall support experience.

13-Assist in the design and implementation of monitoring and alerting systems to proactively identify potential issues and prevent service disruptions.

Personal Skills:

  • Excellent problem solving and analytical Skills.
  • Effective communication with technical and non-technical stakeholders.
  • Leadership and mentoring abilities for guiding team members.
  • Adaptability to dynamic IT environments.
  • Customer-focused mindset for delivering exceptional support.
  • Collaborative teamwork and time management.
  • Continuous learning and attention to detail.

Technical Skills:

  • Bachelor’s degree in computer science, Information Technology or related field.
  • Minimum of 3 years of hands-on experience in software support and web application management.
  • Proficiency in troubleshooting and resolving complex technical issues related to applications and databases.
  • Powerful Knowledge of web technologies, databases ( SQL and NoSQL) and preferable Knowledge of programming languages (e.g Java, Python, Java Script).
  • Preferred experience with elastic (Elastic search) or similar search and analytics platforms.
  • Excellent problem-solving skills and the ability to work in a fast-paced , dynamic environment.
  • Strong communication and interpersonal skills to collaborate effectively with teams and stakeholders.

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