Total-TECH Co.
” The Job Description”
1-Troubleshoot LAN, WAN impairments and outages on Palo Alto / Cisco based network
infrastructure.
2-Complete engineer level tasks on the designated systems.
3-Handle incident, change, problem, release management and continual service improvement
tasks.
4-Maintain operation related communication and administration, solve service requests assigned by other support team/group.
5-Generate and update documentations and reports.
6-Support customer teams.
7-Compliant with the business processes in operaons.
8-Perform weekend on‐call support (rotation schedule) according to the schedule defined and
announced by the management.
9- Minimum of 5 years’ experience in networking.
10- Professional level Experience with Palo Alto and/or Cisco network equipment Palo Alto
Networks Certified Network Security Engineer (PCNSE) and/or Cisco Certified Network.
11-Professional Security certifications are a plus.
12- Firewall experience in an enterprise environment 2+ years.
13- Experience with Palo Alto Firewalls and/or Cisco Firepower Firewalls.
14- LAN switching & routing & Ethernet networks along with IP routing, configuration,
troubleshooting of switched & routed networks.
15- Ability to adapt quickly to changing technology requirements.
16- Strong communication, presentation, and documentation skills.
17- Strong understanding of networking and virtualization technologies.
18- Support 2nd/3rd level operations and other support teams.
19- Perform weekend on‐call support (rotation schedule) according to the schedule defined and
announced by the management.
20- Excellent communication skills/command of English.
21- Experience with network monitoring tools.
22- Experience with public cloud environments and collocated datacenters.
23- Experience with Cisco Identity Services Engine (ISE).
24- Scripting and automation.