Total-TECH Co.
” The Job Description”
- Perform hardware and software installations, configurations, and updates as and when needed.
- Resolve technical issues in a timely manner using available resources within the company.
- Performing electrical safety checks on the company’s computer equipment.
- Responding to callouts in a timely fashion.
- Following instructions, in order to set up a system or fix a fault.
- Talking to computer users to determine the nature of any problems they encounter.
- Nvestigating, diagnosing, and solving computer software and hardware faults.
- Repairing equipment and replacing parts.
- Obtaining replacement or specialist components, fixtures, or fittings.
- Checking computer equipment.
- Maintaining records of software license.
- Managing stocks of equipment, consumables, and other supplies.
- Installation & configuration of a company’s computer hardware operating systems and applications.
- Monitoring of computer networks and systems.
- Logging the queries of customers and employees.
- Analysis of call logs in order to discover any underlying issues or trends.
- Diagnosing and solving hardware or software faults.
- Working with employees to identify computer problems and advising on the solution.
- Working with field engineers to visit employees if the problem is more serious.
- Testing and fixing faulty equipment.
Requirements:
1. Associate degree in computer science or management Information Systems (MIS).
2. Minimum 2 years of experience in Information Technology.
3. Attention to detail and good problem-solving skills.
4. Good written and verbal communication.
5. Excellent interpersonal skills.