Junior Management – CX/UX Research & Design

” The Job Description”

1. Develop and manage the UX Research Strategy & Roadmap aligned with business and product goals.
2. Conduct qualitative & quantitative user research, usability testing, personas, and journey mapping.
3. Translate research findings into actionable UX/experience recommendations.
4. Lead UX Research Operations, including tools, templates, repositories, SLAs, and vendors.
5. Provide UX direction and governance and review key UX/UI designs, flows, and prototypes.
6. Collaborate with Product, UX/UI, IT, CX, Marketing, and Business teams to improve digital experiences.
7. Track research impact and key UX/usability KPIs.

Requirements:

• 4–7 years of experience in UX Research, Customer Insights, or Human-Centered Design.
• Strong experience in qualitative & quantitative research and usability testing.
• Proficiency with tools such as UserTesting, Maze, Dovetail, Optimal Workshop, Hotjar, Mixpanel, or GA.
• Experience with Personas, Journey Mapping, UX testing, and experience design.
• Strong stakeholder management, storytelling, presentation, and communication skills.
• Experience managing research vendors and research operations.
• Ability to translate research into UX strategy and design direction.

Tagged as: GA., hotjar, mixpanel, UI, usertesting, UX