Total-TECH Co.
” The Job Description”
- Performs pre-investigation data gathering and requirement analysis at the customer premises.
- Develops advanced solution architecture and review technical function specifies documents.
- Assists the customer in defining his business needs and choosing the proper solution.
- Reviews the estimates and sizes the customer requirements with reference to the pre-investigation and using the help of the technical /functional staff or third party, If necessary.
- Prepares and conducts presentation on the proposed solution if required by the customer .
- Receives assistance from development consultants and technical/functional staff to fill compliance sheets (if required).
- Support the responds to customer inquires to explain the proposed solution.
- Receives the request for proposal (RFP) from the presales manager and redirect it to consultation team after analyzing the RFP and convert it into components.
- Reviews the prepared technical write-up and the costing of the proposed solution.
- Ensures the RFP response integrity& review all the integrations &services required between the components of the solution.
- Reviews and updates the prepared technological trends analysis reports & new solution coverage report.
- prepares customer gap analysis & process mapping document.
Personal skills:
- Excellent English and Arabic business and technical writing skills.
- Team leadership.
Technical skills:
- Extensive understanding of digitalization transformation projects /needs. Including workflow automation , RPA ,mobile APP (omni channel).
- Understanding/exposure to utilities solutions including:
- Customer care and billing .
- Meter data management .
- Work and asset management .
- Mobile workforce management .
- Network management system .
- Knowledge emerging technologies like IOT, blockchain, advanced analytics & AI/ML ,5G, industry 4.
- Knowledge of ITIL/PMP or similar practices .
- Knowledge of BI , Data minig or similar practice .
- Excellent pre-sales technical skills.
- Existing customer exposure is essential .