Sr. Solution Engineer

Vendor : JAVA.

Total-TECH Co.

” The Job Description”

  1. Apply growing technical knowledge (,java,.net)to solve application issues with limited risk/complexity.
  2. Under general direction integrate technical knowledge and business understanding to create effective solutions for the Company and for customers.
  3. Excersises independent judgment within defined parameters.
  4. Develops expertise and practical knowledge of applications within business enviroment .
  5. Resolve routine in-scope technical incidents independentaly.
  6. Work with ream members to resolve mmore complex incidents.
  7. Document known errors and workarounds . identify and action escalations in line with defined policy .
  8. Under general direction implement changes / soultions to meet customer needs within area of technical responsibility.
  9. Understand and escalate scope changes per change control process.
  10. Ensure configuration management database (CMDB) entries are complete and accurate.
  11. Understand the Company  soultions set and be able to apply these solutions to meet customer needs within area of responsibility.
  12. Provide continual improvement recommendations for direct responsibility area (process improvement , technical standard updates , etc.).
  13. Set expectations with customers and/or internal busniess /end users within defined parameters .
  14. Work as part of a team , which may be virtual and/or global.
  15. Acts as team member by providing information , analysis and recommendations in support of team efforts.
  16. Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility .
  17. Monitor performance checkpoints.
  18. Responsible for executing recovery actions.

Personal skills:

  • Strong customer empathy and customer focused.
  • Innovative , team oriented and problem solver .
  • Excellent interpersonal and communication skills.
  • Highly developed , process oriented skills for troubleshooting , problem solving and problem resoultion.
  • Excellent time and priority management skills .
    BSC.of Computer Science or any related field.

Technical skills :

  • XML knowledge and hands on experience.
  • Unix/Linux knowledge and hands on experience.
  • Object oriented concepts.
  • Web services knowledge.
  • SQL knowledge.

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