Total-TECH Co.
” The Job Description”
- Apply growing technical knowledge (e.g.sap,java,.net)to solve application issues with limited risk/complexity.
- Under general direction integrate technical knowledge and business understanding to create effective solutions for the Company and for customers.
- Excersises independent judgment within defined parameters.
- Develops expertise and practical knowledge of applications within business enviroment .
- Resolve routine in-scope technical incidents independentaly.
- Work with ream members to resolve mmore complex incidents.
- Document known errors and workarounds . identify and action escalations in line with defined policy .
- Under general direction implement changes / soultions to meet customer needs within area of technical responsibility.
- Understand and escalate scope changes per change control process.
- Ensure configuration management database (CMDB) entries are complete and accurate.
- Understand the Company soultions set and be able to apply these solutions to meet customer needs within area of responsibility.
- Provide continual improvement recommendations for direct responsibility area (process improvement , technical standard updates , etc.).
- Set expectations with customers and/or internal busniess /end users within defined parameters .
- Work as part of a team , which may be virtual and/or global.
- Acts as team member by providing information , analysis and recommendations in support of team efforts.
- Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility .
- Monitor performance checkpoints.
- Responsible for executing recovery actions.
Personal skills:
- Strong customer empathy and customer focused.
- Innovative , team oriented and problem solver .
- Excellent interpersonal and communication skills.
- Highly developed , process oriented skills for troubleshooting , problem solving and problem resoultion.
- Excellent time and priority management skills .
BSC.of Computer Science or any related field.
Technical skills :
- XML knowledge and hands on experience.
- Unix/Linux knowledge and hands on experience.
- Object oriented concepts.
- Web services knowledge.
- SQL knowledge.