Servicenow Specialist

” The Job Description ”

1. Provide technical support to enterprise users, including senior executives and VIP users.
2. Deliver first- and second-line IT support across desktop, systems, networks, and end-user computing environments.
3. Diagnose and resolve hardware, software, operating system, application, printing, and network-related issues.
4. Provide support for Microsoft Office 365, Microsoft Teams Rooms, and Cisco Video Conferencing (VC) technologies.
5. Manage and resolve incidents and service requests using IT Service Management (ITSM) platforms, particularly ServiceNow.
6. Support and manage end-user devices, including desktops, laptops, mobile devices, and peripherals.
7. Perform Mobile Device Management (MDM) activities and troubleshoot mobile device issues.
8. Provide support for Microsoft and Apple operating systems and associated business applications.
9. Maintain a high standard of customer service when supporting technical and non-technical stakeholders.
10. Communicate technical issues and solutions clearly to users with varying levels of technical knowledge.
11. Prioritize and manage multiple incidents and service requests in a high-volume support environment.
12. Apply advanced troubleshooting, analytical, and problem-solving techniques to identify and resolve technical issues.
13. Follow IT support procedures, service management processes, and quality standards.
14. Maintain accurate documentation of incidents, troubleshooting activities, and resolutions.
15. Collaborate effectively with IT teams and other stakeholders to ensure timely resolution of issues.
16. Stay current with emerging technologies and adapt to changing IT environments and business requirements.

Requirements:

(Mandatory Requirements)

• Arabic-speaking candidate.
• Valid Saudi Arabia Iqama.
• Previous experience working in a corporate or enterprise-level IT environment.
• Proven experience supporting senior executives, VIP users, or high-profile stakeholders.
• Strong knowledge and hands-on experience with IT ticketing systems, particularly ServiceNow.
• Minimum 3 years of experience in a high-volume, customer-facing IT support environment.
• Minimum 3 years of experience working across multiple technology domains, such as:
  – Service Desk
  – EUC / End User Computing
  – Desktop Support
  – Systems Support
  – Network Support

Tagged as: IT, itsm., MDM, servicenow, VC