
Total-TECH Co.
” The Job Description”
- Develop a Cohesive Strategy for the growth of the presales service across the different regions .
- Responsible for solutions development that will lead the LOB and the company to a leading position in the market.
- Develop the pre-sales strategy that will lead the future of the LOB.
- Collaborate with other Heads of presales within different LOB(s) to develop integrated solutions and manage work synergies.
- Work with LOB GM and sales managers to identify & develop the selling approach.
- Stay up to date with industry trends , emerging technologies , and best practices in business analysis , and proactively use the knowledge in developing new solutions.
- Review market trends and technological advances to determine impact on the LOB’s offering.
- Work with team to design highly technical solutions and identify the potential supplier(s) list for the provided solution(s).
- Analyze and determine partnership strategies in coordination with the LOB GM and partner managers.
- Ensure that the LOB’s technical components of the proposals is efficiently integrated with all configured solutions before submission to the sales team for final compilation.
- Work with presales managers to ensure proper assignment of their teams to their projects, providing guidance and support when needed.
- Review and approve the preliminary offer for high value and complex solutions configuration.
- Prepare and regularly update the new offerings portfolio.
- Ensure and coordinate the education of the sales team on the basic technicalities and functionality of new offerings to guide them in identifying leads within the assigned sectors.
- Communicate with sales , PMs , and technical teams to gather insights and information on various aspects such as clients ‘ needs and projects challenges which can be an added value to the offering’s portfolio or changes in proposal.
- Ensure proper knowledge preservation and management of both the presales team and the organization.
- Coordinate continuous products /offering awareness campaigns across the organization.
- Develop the resales team to be ready to act as a consultant/ advisor to the client on complex technical issues and conduct presentations.
Personal skills:
- Bachelor ‘s degree in computer science , communication engineering or a related field . a master’s degree is preferred.
- Minimum of 15 years of experience in pre-sales , business analysis , or a related field within the managed services and business process outsourcing (BPO) industry.
- Proven track record leading the presales activities in the managed services and BPO sector for at least 3 years.
Technical skills:
- In-depth understanding of managed services and BPO solutions , including infrastructure management , application support , cloud services , and business process outsourcing.
- Familiarity with industry standards , frameworks , and best practices related to managed services and BPO .
- Strong knowledge of IT service management and delivery models.
- Demonstrated ability to develop and lead a high- performing team in the managed services and BPO presales domain.
- Excellent interpersonal and communication skills , both written and verbal.
- Strong strategic thinking and problem-solving abilities.
- Ability to collaborate effectively with cross-functional teams and stakeholders.
- Proven ability to influence and negotiate at different organizational levels.
- Deep understanding of the managed services and BPO industry , including market trends , competitive landscape , and client needs. Experience in KSA market is preferred.
- Ability to analyze market trends, identify business opportunities , and adapt strategies accordingly.
- Strong financial acumen with the ability to assess revenue margins and order book projections in the managed services and BPO context.
- Experience in developing and managing partnerships and alliances within the industry.
- Familiarity with sales processes specific to managed services and BPO.
- Strong customer- centric mindset with a passion for delivering exceptional customer satisfaction in the managed services and BPO space.
- Ability to understand customer needs and translate them into effective managed services and BPO solutions.
- Experience in conducting presentations and consultations with clients in the context of managed services and BPO .
- Familiarity with customer relationship management (CRM) systems and tools specific to the industry.
- Attention to detail and accuracy in proposal preparation and solution design for managed services and BPO offerings.
- Experience in portfolio management and new offering development within the managed services .