Junior Network Support Technician

” The Job Description”

1. The Support Technician is responsible for providing technical support and assistance to users experiencing technical issues with hardware or software. Resolves technical issues, provides technical advice, and performs routine maintenance to ensure optimal performance of systems.

• Diploma in Technical Studies, specializing in Computer Systems or Networking.
• Receive technical support requests from users via phone, email, or ticketing system.
• Diagnose technical issues and provide effective and quick solutions.
• Perform regular hardware and network maintenance to ensure smooth performance.
• Installing and updating software and applications.
• Monitor network performance and resolve network-related issues.
• Ensure network security and protect against security threats.
• Provide training and guidance to users on how to use systems and applications effectively.
• Creating and updating technical support documentation and manuals.
• Stay up to date with the latest developments in technology.
• Make recommendations to improve systems and technical infrastructure.
• Track and manage technical assets such as computers, printers, and other equipment.
• Ensure availability of necessary equipment and support day-to-day operations.