Proactive Monitoring Specialist

Total-TECH Co.

” The Job Description”

  1. Providing software application support under the supervision of the Senior Engineer .
  2.  Performing analyses on software application functionality and suggesting improvements .
  3.  Should possess extensive experience and being proactive in providing application support .
  4.  Ensuring effective front – end and back – end functionality of applications .
  5.   Establishing the root causes of application errors , and escalating serious concerns to the Senior Engineer.
  6. Keeping a record of configuration changes and scheduling application updates .
  7.  Documenting processes and monitoring application performance metrics .
  8. Possessing knowledge of operating systems , devices , applications and software .
  9.  Assisting with systems integrations .
  10.  Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date .
  11. Maintaining and updating technical documents and procedures regarding proactive, monitoring department .
  12.  Ability to explain complex errors , alert , and escalated to level 2 & 3 and follow up till it is fixed .
  13.  Monitoring digital platforms ( Applications and Integration ) . Monitoring infrastructures ( Database , Servers , Operating Systems , Network and Storage ) .
  14.  Experience in IT regarding the support and resolution of hardware and software issues.
  15.  Ability to multi – task . Power , Knowledge of network classification , Demonstrable experience as an application support engineer in a related field .
  16.  Advanced proficiency in determining the causes of application errors and alert .
  17.  Ability to understand the application design . Exceptional communication skills .
  18.  Excellent understanding of technologies , operating systems , networking , anti – virus , back – ups , systems and firewalls.
  19. Self – motivated , enthusiastic , and able to handle multiple support cases.

Tagged as: , , , ,

Upload your CV/resume or any other relevant file. Max. file size: 3 GB.

Job Overview
Job Location