Total-TECH Co.
” The Job Description”
- Monitoring digital platforms ( Applications and Integration ) . Monitoring infrastructures ( Database , Servers , Operating Systems , Network and Storage ) .
- Experience in IT regarding the support and resolution of hardware and software issues.
- Ability to multi – task . Power , Knowledge of network classification , Demonstrable experience as an application support engineer in a related field .
- Advanced proficiency in determining the causes of application errors and alert .
- Ability to understand the application design . Exceptional communication skills .
- Excellent understanding of technologies , operating systems , networking , anti – virus , back – ups , systems and firewalls.
- Self – motivated , enthusiastic , and able to handle multiple support cases.
- Providing software application support under the supervision of the Senior Engineer .
- Performing analyses on software application functionality and suggesting improvements .
- Should possess extensive experience and being proactive in providing application support .
- Ensuring effective front – end and back – end functionality of applications .
- Establishing the root causes of application errors , and escalating serious concerns to the Senior Engineer .
- Keeping a record of configuration changes and scheduling application updates .
- Documenting processes and monitoring application performance metrics .
- Possessing knowledge of operating systems , devices , applications and software .
- Assisting with systems integrations .
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date .
- Maintaining and updating technical documents and procedures regarding proactive, monitoring department .
- Ability to explain complex errors , alert , and escalated to level 2 & 3 and follow up till it is fixed .