Software Operation Lead

Total-TECH Co.

    ” The Job Description”

1-Lead and manage a team of software operations specialists to ensure seamless day to day operations of our software products.

2-Collaborate with cross-functional teams, including development, quality assurance, and product management, to enhance software performance and reliability.

3-Establish and maintain standard operating procedures (SOPs) to optimize efficiency and minimize downtime.

4-Oversee the deployment and maintenance of software applications, ensuring adherence to timelines and quality standards.

5-Monitor System performance, identity issues, and implement corrective actions to maximize uptime and user satisfaction.

6-Act as a technical expert, providing guidance and support to team members and stakeholders on software operation matters.

7-Proactively identify Opportunities for process improvement and implement best practices to enhance overall operational excellence.

8-Coordinate with vendors and third-party providers to manage service level agreements (SLAs) and maintain strong partnerships.

9-Serve as the escalation point for complex technical issues, working closely with the team to investigate, diagnose, and resolve problems.

10-Keep up to date with industry trends and emerging technologies to ensure our software operation processes remain cutting edge.

Personal Skills:

  • Strong personal ownership and ability to set and meet high professional standards, flexible and responsive work style.
  • Excellent communication skill, with the ability to collaborate effectively with both technical and non-Technical Stakeholders.
  • Ability to multi-task and work under pressure.
  • Excellent Leadership and people management skills.
  • Excellent Command of English.

Technical Skills:

  • Bachelors’ degree in computer science, engineering, or a related field.
  • Minimum 5 Years in software operations.
  • Advanced understanding of modern software development tools and methodologies.
  • Proficiency in troubleshooting and resolving technical issues related to software applications and infrastructure.
  • Strong analytical and problem-solving abilities, with a keen eye for detail.
  • Excellent demonstration technical leadership.

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