” The Job Description”
1-Lead and manage a team of software operations specialists to ensure seamless day to day operations of our software products.
2-Collaborate with cross-functional teams, including development, quality assurance, and product management, to enhance software performance and reliability.
3-Establish and maintain standard operating procedures (SOPs) to optimize efficiency and minimize downtime.
4-Oversee the deployment and maintenance of software applications, ensuring adherence to timelines and quality standards.
5-Monitor System performance, identity issues, and implement corrective actions to maximize uptime and user satisfaction.
6-Act as a technical expert, providing guidance and support to team members and stakeholders on software operation matters.
7-Proactively identify Opportunities for process improvement and implement best practices to enhance overall operational excellence.
8-Coordinate with vendors and third-party providers to manage service level agreements (SLAs) and maintain strong partnerships.
9-Serve as the escalation point for complex technical issues, working closely with the team to investigate, diagnose, and resolve problems.
10-Keep up to date with industry trends and emerging technologies to ensure our software operation processes remain cutting edge.
- Strong personal ownership and ability to set and meet high professional standards, flexible and responsive work style.
- Excellent communication skill, with the ability to collaborate effectively with both technical and non-Technical Stakeholders.
- Ability to multi-task and work under pressure.
- Excellent Leadership and people management skills.
- Excellent Command of English.
- Bachelors’ degree in computer science, engineering, or a related field.
- Minimum 5 Years in software operations.
- Advanced understanding of modern software development tools and methodologies.
- Proficiency in troubleshooting and resolving technical issues related to software applications and infrastructure.
- Strong analytical and problem-solving abilities, with a keen eye for detail.
- Excellent demonstration technical leadership.