Sr. Experience Journey Designer

Total-TECH Co.

   ” The Job Description”

  1. Bachelor’s Degree or higher qualification in a relevant discipline: A relevant discipline for a customer experience researcher could include marketing, psychology, sociology, human-computer interaction, or a related field.
  2. Develop customer journey maps to visualize the customer experience.
  3.  Service Design, Customer Journey Mapping, UX, or relevant experience in a B2C or B2B business or agency, including direct interaction with customers inside or outside the organization.
  4. Deep understanding of the customer journey and how the research is done to improve the customer experience and how to link the research output to designs.
  5. Experience in working with cross-functional teams to implement research findings.
  6. Test and iterate on solutions to ensure they meet customer needs.
  7.  The candidate should be able to emphasize and understand the user’s needs and pain points.
  8. Ability to collect and analyze large amounts of data and generate insightful reports.
  9. Retrospective skills to reflect on their work, identify areas for improvement, and make changes to improve the customer experience they made and learn from the output of the designed journeys.
  10. Foster an efficient, innovative, and team-oriented work environment.
  11. Able to work independently and as part of a team, and they will need to be able to communicate effectively with both technical and non-technical audiences.

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