Total-TECH Co.
” The Job Description”
- Bachelor’s Degree or higher qualification in a relevant discipline: A relevant discipline for a customer experience researcher could include marketing, psychology, sociology, human-computer interaction, or a related field.
- Develop customer journey maps to visualize the customer experience.
- Service Design, Customer Journey Mapping, UX, or relevant experience in a B2C or B2B business or agency, including direct interaction with customers inside or outside the organization.
- Deep understanding of the customer journey and how the research is done to improve the customer experience and how to link the research output to designs.
- Experience in working with cross-functional teams to implement research findings.
- Test and iterate on solutions to ensure they meet customer needs.
- The candidate should be able to emphasize and understand the user’s needs and pain points.
- Ability to collect and analyze large amounts of data and generate insightful reports.
- Retrospective skills to reflect on their work, identify areas for improvement, and make changes to improve the customer experience they made and learn from the output of the designed journeys.
- Foster an efficient, innovative, and team-oriented work environment.
- Able to work independently and as part of a team, and they will need to be able to communicate effectively with both technical and non-technical audiences.