Total-TECH Co.
Job Descriptions
IT Operations Center Managed Service is to monitor and perform routine jobs related to the SEB network, infrastructure, and applications according to predefine procedures.
Below are detailed service requirements to be delivered by the Managed Services Provider:
1- Monitor the network, infrastructure, and applications’ performance.
2- Report any issues in the SEB’s ITSM.
3- Document all routine jobs for the network, infrastructure, and applications.
4- Perform all routine jobs for the network, infrastructure, and applications.
5- Manage the backup operation which includes, but not limited to:
• Daily backup job monitoring
• Tapes vaulting
• Reporting backup issues
6- Patch cord management (termination, installation, labeling …etc.) only inside IT Racks.
7- Cable testing.
8-Arabic Speakers.