
Total-TECH Co.
” The Job Descriptions”
1-Administer, maintain, troubleshoot and support large multi-platform Virtualized environment that includes Multiple clusters, HP Blade, Dell servers.
2-Perform root cause analysis for major issues and also provide workarounds to ensure business continuity.
3-Identify, analyse and resolve problems specifically on Virtualization, and in general cross platforms.
4-Change Management: Prepare Implementation plan, rollback plan and test plan, risk and impact analysis for critical or complex changes.
5-Set up and maintain daily operations, work with and provide support to other Admins such as storage, networking and backup operations as needed.
6-Ensuring all devices are added into monitoring system with all required parameters.
7-Identify single-point-of-failure and plan to mitigate the same.
8-Harden infrastructure parameters in line with SAMA security policy and standards or best practices.
9-Availability and capacity planning and management: keep a track of uptime and capacity utilization of production clusters and end-user servers and publish reports to management.
10-Perform hardware and software upgrades on ESXi servers and Virtual environments.
11-Execute additional tasks given to meet internal IT projects milestones and willingness to put additional hours when ever required.
12-Update and close tickets, update documents (such as handover documents, root cause analysis, analysis and recommendations to reports, post incident reviews) in a timely manner with high quality.
13-Communicate with and log calls with vendors or 3rd parties where necessary in order to resolve issues and product bugs.