Total-TECH Co.
” The Job Description”
- Provide day-to-day functional support for Oracle Fusion HCM Cloud applications.
- Assist in resolving application incidents, service requests, and functional issues.
- Support HR users in executing business transactions and addressing system-related inquiries.
- Investigate reported issues, identify root causes, and coordinate resolutions with senior functional and technical resources.
- Maintain functional documentation, user guides, and knowledge-base articles. B. System Configuration & Enhancements
- Assist in configuring Oracle HCM modules based on approved business requirements.
- Support functional enhancements, change requests, and system optimization initiatives.
- Participate in requirement-gathering sessions with HR stakeholders.
- Translate HR business requirements into functional specifications under the guidance of senior team members.
- Support impact assessments for system changes and enhancements. C. Oracle HCM Modules C. Oracle HCM Modules
- Participate in functional workshops, system demonstrations, and knowledge-transfer sessions.
- Maintain functional specifications, configuration documents, and standard operating procedures.
- Provide user guidance and assist in delivering training sessions.
- Track assigned tasks, incidents, and change requests to ensure timely completion.
Requirements:
- Bachelor’s degree in Human Resource Management, Management Information Systems, Business Administration, or a related field.
- Fresh graduates or candidates with up to 2 years of relevant experience.
- Previous exposure to HR operations, HR information systems, or enterprise applications is an advantage.
- Experience with SAP HR or other HR management systems is desirable.
- Prior Oracle Fusion HCM experience is an advantage but not mandatory.
Required Skills & Competencies:
- Basic knowledge of HR processes and employee lifecycle.
- Interest in learning Oracle Fusion HCM Cloud.
- Understanding of business requirements, testing, and issue tracking.
- Good Excel, documentation, analytical, and communication skills.
- Attention to detail, teamwork, problem-solving, and time management.
Key Performance Expectations:
- Resolve and follow up on support tickets within agreed SLAs.
- Execute and document functional testing accurately.
- Maintain quality documentation and coordinate with HR and technical teams.
- Develop Oracle HCM knowledge and support configuration activities under supervision.
Expected Development:
- Gradually develop Oracle Fusion HCM expertise, understand HR processes, and take ownership of functional support and enhancement tasks.
